Support

Our employees are the guarantor for successful support and processing of your concerns. In addition to the necessary product knowledge and expertise, we rely on rapid, solution-based and courteous service.
Know who is at the other end of the phone …

Andreas Kragl
Since March 2003 authorized representative of IT-Concept Software GmbH. Studied architecture in Graz. Parallel to this, he grew up with IT-Concept training and customer support since 1997. In 2003, he then joined the company as a shareholder in IT-Concept.

Authorized officer (CFO), Second Level Support, Expert for BIM – certified by Austrian Standards View certificates Level2 gem. ÖNORM 6241-1 (P39) und Level 3 (iBIM)gem. ÖNORM 6241-2 (P41)
in the company since 2000

Andreas Hupfau

Born in Tyrol, he studied at the University of Innsbruck (physics, civil engineering) in Hagenberg at the University of Applied Sciences for Software Engineering, where he finally found his way to ITC. Since then he has been working alongside software development support at the company.

First und Second Level Support, Software Development
in the company since 1997

 Dipl. Ing. Panagiotis Alaveras

He completed civil engineering in his native Greece and continued his studies in Vienna with a scholarship. He is an experienced environmental, quality and engineering consultant.

Customer advisor Germany and Austria, expert for BIM – certified by Austrian Standards Certificate
Level 2 gem. ÖNORM 6241-1 (P39) und Level 3 (iBIM)gem. ÖNORM 6241-2 (P41)
in the company since 2004

Herbert Gutauer

After graduating from the HTL for building construction in Linz, Herbert Gutauer has given his creativity the “academic” touch with a degree in audio-visual media technology at the Art University of Linz. After working for ITC for many years, he now works as a self-employed person in the field of training / support.

Freelancer, Services
im Unternehmen seit 1999